FAQs
At The Cleaning Company, your satisfaction is our top priority. To make things easy, we’ve put together answers to some of our most frequently asked questions—so you know exactly what to expect when working with us.
Why should I trust The Cleaning Company?
At The Cleaning Company, we believe trust is built through consistency, quality, and professionalism. Our team is thoroughly vetted, trained, and committed to delivering exceptional results with a keen eye for detail. We show up on time, use high-quality, surface-specific cleaning products, and follow a detailed checklist to ensure every space is spotless. Fully insured and bonded, we prioritize your peace of mind while providing reliable, top-tier service. If you’re ever unsatisfied, we’ll make it right—because your satisfaction is our priority.
How will our relationship work?
Our goal is to make working with The Cleaning Company effortless and seamless. From the start, we’ll discuss your cleaning needs and expectations to create a customized plan that fits your home and lifestyle. Our team will arrive on time and prepared and work to ensure consistency and quality. Communication is key—we encourage feedback, and if anything isn’t perfect, we’ll make it right. You can expect reliable scheduling, clear pricing, and a team that genuinely cares about maintaining your space. We’re here to build a long-term relationship based on trust, transparency, and outstanding service.
How often can you provide service?
We offer flexible cleaning schedules to fit your needs. Whether you need a one-time deep clean, weekly, bi-weekly, or monthly service, we can customize a plan that works best for you. We also provide specialty cleanings such as move-in/move-out services and post-construction cleanups. If you’re unsure what frequency is best for your home, we’re happy to recommend a schedule based on your space and lifestyle.
Who does The Cleaning Company hire to clean my home?
At The Cleaning Company, we hire only trustworthy, experienced, and highly trained professionals who take pride in their work. Every team member undergoes a thorough background check, vetting process, and hands-on training to ensure they meet our high standards. We look for individuals who are reliable, detail-oriented, and committed to delivering exceptional service. Our cleaners are not only skilled but also fully insured and bonded, giving you peace of mind every time they enter your home.
What should I do before The Cleaning Company arrives?
To help us provide the most efficient and thorough cleaning, we recommend a few simple steps before our team arrives. Decluttering surfaces and floors by picking up personal items, toys, or dishes allows us to focus on deep cleaning rather than organizing. If you have specific instructions or priority areas, let us know in advance so we can tailor our service to your needs. For homes with pets, securing them in a safe, comfortable space ensures a smooth cleaning process. Other than that, just relax—we’ll handle the rest!
Do I need to be home for every cleaning service?
No, you don’t need to be home during your cleaning service—our team is trained to clean efficiently whether you’re there or away. Many of our clients provide us with a key, door code, or entry instructions for seamless service while they’re at work or handling other commitments. If you prefer to be home, that’s completely fine too! Either way, we’ll make sure that everything is taken care of to your satisfaction,
Do you always send the same housecleaners?
We do our best to provide consistency by assigning the same cleaners to your home whenever possible. However, there may be times when scheduling adjustments or staff availability require a different team member. Rest assured, every cleaner at The Cleaning Company is highly trained, vetted, and follows the same detailed cleaning standards to ensure quality and reliability
What time does your team arrive?
Our cleaning teams operate on scheduled appointment times, and we do our best to arrive promptly within the agreed-upon window. The day before your service, we’ll provide you with an ETA (Estimated Time of Arrival) so you know when to expect us. Please note that ETAs are estimates, and we ask that you allow a 30-minute arrival window to account for traffic or unforeseen delays. If anything changes, we’ll always keep you informed to ensure a smooth experience.
Can I provide you with special instructions?
Absolutely! We encourage you to share any special instructions or preferences to ensure your cleaning service meets your exact needs. Whether it’s focusing on a particular area, using specific cleaning products, or handling certain items with extra care, just let us know. You can provide instructions when booking, leave a note for the team, or communicate directly with us. We’re happy to customize our service to fit your home and preferences.
What if something’s damaged during a service?
At The Cleaning Company, we take great care in handling your home and belongings. However, in the rare event that something gets damaged during a service, we take full responsibility and will address it promptly. If you notice any damage, please contact us immediately so we can assess the situation and find a resolution. Our company is fully insured, giving you peace of mind that your home is protected. Your trust is important to us, and we will always work to make things right.
What if something is missed?
We strive for perfection in every clean, but if something is ever overlooked, we want to make it right. If you notice that an area wasn’t cleaned to your expectations, please contact us within 24 hours, and we’ll arrange to correct the issue as soon as possible. Your satisfaction is our top priority, and we stand by our commitment to delivering a thorough, high-quality clean every time.
Are you okay with pets being in the home during a cleaning service?
Yes! We are pet-friendly and happy to clean while your furry friends are home. Our team is trained to work around pets and ensure they feel comfortable during the cleaning. However, for safety and efficiency, we recommend securing pets in a separate room or designated area, especially if they are anxious around new people or sensitive to vacuums and cleaning equipment. If you have any special instructions regarding your pets, just let us know—we’re happy to try to accommodate!
How can I share my experience with The Cleaning Company? Where do I leave reviews?
We love hearing from our customers! You’re welcome to share your thoughts about our services on The Cleaning Company Facebook page, where we also post cleaning tips, special deals, and promotions. You can also leave a review on Google—your feedback helps us continue to improve and ensures we provide the best possible service.
Are There Things That You Do Not Clean?
Yes, while we provide comprehensive cleaning services, there are some tasks we typically do not include in our standard cleanings. These include:
- Cleaning toys
- Cleaning the inside of your fireplace
- Picking up excessive clutter
- Cleaning areas that are out of reach (e.g., high shelves, tall ceiling fans without proper equipment)
- Doing laundry
- Washing dishes (unless arranged separately)
If you have a specific request, let us know, and we’ll do our best to accommodate or recommend a solution. Our focus is on providing a high-quality, efficient cleaning service while maintaining the safety of our team and your home.
Do I Need to Provide Your Team with My Own Cleaning supplies or Equipment?
We bring all the necessary cleaning supplies and products, but we do ask that you provide a household vacuum and a toilet brush (or other toilet cleaning system) for hygiene and efficiency. This ensures that your cleaning tools remain dedicated to your home.
If you have any specific cleaning products or equipment you’d like us to use, just let us know—we’re happy to accommodate your preferences!
What If I Want You to Use a Specific Product or I Have Special Surfaces That Require a Specific Product?
We’re happy to accommodate special requests! If you have a specific cleaning product you’d like us to use, or if your home has delicate surfaces (such as marble, hardwood, or specialty countertops) that require special care, just let us know in advance.
You can leave your preferred products out for our team, and we will follow any instructions to ensure your home is cleaned exactly the way you like it. Our goal is to provide a safe, effective, and customized cleaning experience that meets your needs.
Do you clean inside appliances like refrigerators and ovens?
Yes! Cleaning the inside of refrigerators and ovens is available as an add-on service to your regular cleaning. Since these areas require extra time and attention, they are not included in standard cleanings but can be requested as needed.
If you’d like us to clean the inside of your fridge, oven, or other appliances, just let us know in advance so we can schedule enough time for the job. We’ll ensure they are thoroughly cleaned and refreshed, removing built-up grime, spills, and odors.
Do you offer green cleaning?
Yes, we use eco-friendly, non-toxic cleaning products and sustainable practices to keep your home clean while reducing environmental impact. Our products contain no ammonia, no bleach, and no harsh chemicals, making them safe for your family, pets, and the environment while still delivering an effective clean.
What Other Services Do You Provide?
In addition to our regular home cleaning services, we offer deep cleaning, move-in/move-out cleaning, and post-construction cleaning. We also partner with trusted professionals to provide carpet cleaning and window cleaning, ensuring your home looks its best from top to bottom. If you need a customized cleaning solution, just let us know—we’re happy to tailor our services to fit your needs.
What if I need to reschedule a service?
We understand that schedules change, and we’re happy to accommodate! If you need to reschedule a cleaning service, please contact us as soon as possible so we can adjust your appointment. The more notice we have, the better we can find a time that works for you.
To avoid rescheduling fees, we kindly ask for at least 24 hours’ notice. If a last-minute cancellation is necessary, let us know, and we’ll do our best to work with you.
You can reach us by phone, email, or through our Facebook page to make changes to your appointment.
What if my scheduled cleaning service falls on a holiday?
If your scheduled cleaning falls on a major holiday, we will reach out in advance to discuss rescheduling options. Our team observes certain holidays, and we want to ensure you still receive the service you need at a convenient time.
If you have a preferred alternative date, let us know as soon as possible, and we’ll do our best to accommodate your request. If you’re unsure whether we’re operating on a specific holiday, feel free to contact us for clarification.
How much do your services cost?
Our pricing depends on several factors, including the size of your home, the type of cleaning needed, and the frequency of service. We offer customized quotes to ensure you get a fair and accurate price based on your specific needs.
For a general idea of pricing, we recommend reaching out for a free estimate. Whether you need a one-time deep clean, recurring service, or specialty cleaning, we’ll work with you to create a plan that fits your home and budget.
Are your rates competitive?
Yes! At The Cleaning Company, we offer competitive pricing while maintaining exceptional quality and service. Our rates reflect the expertise, reliability, and attention to detail that set us apart. While you may find lower-cost options, we prioritize thorough cleanings, trained professionals, and customer satisfaction—ensuring you get the best value for your money.
We believe in transparent pricing with no hidden fees, and we’re happy to provide a free estimate so you can see how our services compare.
How do I pay?
We offer convenient and flexible payment options for your cleaning services. You can pay using credit/debit cards, Zelle, Venmo, cash, or check at the time of service. For recurring clients, we also offer automated billing for a hassle-free experience.
Payment is due upon completion of service unless other arrangements have been made. If you have any questions about billing or payment methods, feel free to contact us—we’re happy to help!
Will My Initial Clean Be More Expensive Than My Regular Cleans?
Yes, your initial cleaning is typically more expensive than regular maintenance cleanings. This is because the first visit often requires extra time and attention to deep clean areas that may have built-up dust, grime, or neglected spaces. Our team focuses on getting your home to a high standard of cleanliness, making future maintenance cleanings quicker and more efficient.
After the initial deep clean, your recurring services (weekly, bi-weekly, or monthly) are priced lower since they focus on maintaining that level of cleanliness. If you have any questions about pricing, we’re happy to provide a customized quote based on your home’s needs.
Do your housecleaners accept tips?
Yes! While tips are never required, they are greatly appreciated by our hardworking cleaning professionals. If you feel your cleaner has done an exceptional job, you’re welcome to tip them directly in cash, via Venmo, or by adding it to your payment.
A common guideline for tipping is 10-20% of the cleaning cost, but any amount is appreciated. You can also show appreciation by leaving a kind review